What our customers say

We are fiercely proud of the reputation we have for planning, designing, building and selling desirable, high quality homes. We are also proud to offer an excellent service of customer care after your purchase from us. Below are just a few of the recent comments we have received from our happy customers.

"As a first time buyer this experience was delightful, friends and family who have visited have been impressed by the standard and are keen to purchase their own Story Home. The flowers are a nice touch when moving in, overall I highly recommend Story Homes to many people. Thank you for all your help and making it an enjoyable move."
Miss Earl
Birkbeck Gardens, Kirkby Stephen

"Hayley the Sales Advisor at Birkbeck Gardens was excellent. She really went above and beyond what we would expect in order to ensure we picked the right plot for our circumstances and budget. Hayley’s hard work and dedication ensured our move went smoothly and we moved into our new home much quicker than anticipated at what was a very busy time in our lives, as my wife was expecting our first child on the 23rd February 2013."
Mr Bainbridge
Birkbeck Gardens, Kirkby Stephen

"The service provided by Story Homes has been excellent - from first viewing to remedial work. It’s good that all of your staff have clear responsibilities and they all take pride in them and ownership to deal with issues efficiently. After-sales service is excellent. Well done!"
Birkbeck Gardens, Kirkby Stephen

"The overall process was easy and smooth. We have found all the staff extremely helpful and enthusiastic, a credit to Story Homes. All enquiries handled quickly and efficiently. The spec of the house is fabulous and we are so pleased. Thank you."
Miss Coates
Clifton Hill Gardens, Penrith

"The customer care team are a credit to Story Homes."
Edmondson Close, Brampton

"It is the best house ever! Thank you."
Edmondson Close, Brampton

"We are absolutely thrilled with Story Homes. The quality of the fittings and workmanship is superb and the efficiency of the customer care team and on site team is excellent. Thank you! We are in no doubt about Story Homes winning Developer of the Year, and Mark Irving winning Site Manager of the year. Well done!"
Edmondson Close, Brampton

"An excellent site and one of the best investments I have made, the easiest move I have had. Would also like to add how impressed I am with the company and can re-affirm good reputation that you already have."
Edmondson Close, Brampton

"We rave to everyone about the quality of build and fantastic staff at Story Homes. Would recommend to anyone. Once you have lived in a Story Home you will never want to move again. Thank you for all your hard work and effort."
Edmondson Close, Brampton

"I've never come across a firm like Story Homes before; I've had three new houses, bought from other developers, and I've never had service like this."
Edmondson Close, Brampton

"From the moment we showed interest and put down a deposit for our house, all areas of Story Homes have been exceptional. On the period leading up to completion date, your Sales Advisor, Jane Graham has been a credit to the company and an unsung hero. She was available to answer any questions and guided us through every part of buying our new home. Since moving in, we have been very impressed with the quality of the home, e.g. garden area, fixtures and fittings and aesthetics. During the snagging period we have contacted Meryl and Rachael to deal with these small issues and have always been available at the end of the phone to contact the contractors to arrange a suitable appointment which has been done quickly and efficiently. We have then been contacted to ensure we were satisfied which we always are. We could not have asked anything more from Story Homes from start to finish. Thank you."
Mr & Mrs Colombi
Kirkland Fold, Wigton

"Love my new home. Thank you for everything and won't hesitate in future to recommend to any friends or to purchase another Story Home in the future."
Kirkland Fold, Wigton

"All staff were lovely to deal with, made buying the house very easy and pleasurable! We are so delighted with our new house - extremely happy!"
Kirkland Fold, Wigton

"We have several properties that we have bought and Story Homes is the best for workmanship and quality, and service by the Sales Advisor and Site Manager, a true credit to your company."
Kirkland Fold, Wigton

"The whole process of buying our home has been made incredibly stress free by Story Homes sales department and customer care department."
Kirkland Fold, Wigton

"It has been a great experience for both me and my partner as this is our first home together. We were made to feel very involved from day one and it has been stress free thanks to the helpful staff at Story Homes."
Kirkland Fold, Wigton

"We had looked at various older properties around 3 years before we finally found our dream home at Story Homes. Normally new properties have no land, garden or space with them, ours is just the opposite. We are absolutely delighted with our Ash at Mabel Wood Close, it is not just a house to us it is our home and felt like that from the first day we walked through the door, it ticks every box. The quality of finish throughout the house is excellent and all our family and friends have noticed. We now have family members that are looking into buying a Story House. Thank you Story Homes for giving me and my family our perfect dream home."
Mr & Mrs Williams
Mabel Wood, Great Clifton

"From our first contact with Debbie, she has been fantastic throughout the whole process and has gone out of her way to help us and answer any questions. We would also like to say a massive thank you to both the site managers, Duncan and Stewart who have also gone out of their way to help us. All staff and contractors who we have came into contact with on site have been very friendly and helpful and everyone is a good example of why Story Homes have a fantastic reputation for quality, which is why we decided to purchase a Story Home."
Mr & Mrs Miller
Magellan Park, Whitehaven

"The standard of my home is perfect. I would highly recommend Story Homes to anyone. What a lovely touch seeing the flowers on arrival. All of my family love my house, and my daughter has viewed a Story Home and was so happy with it she is looking to buy."
Magellan Park, Whitehaven

"We are delighted with our new home. The attention to detail is excellent. We were really impressed as thought that buying a home will be stressful but, thanks to Story, it was smooth and stress-free. Many of our friends that visited the property were impressed with the finish and layout. Everything makes sense and all the space is well used. I would definitely recommend your company to others; I would happily work for Story Homes!"
Magellan Park, Whitehaven

"I would advise anyone buying a house from Story Homes of the excellent service we have received during our move. Overall excellent service and quality workmanship."
Magellan Park, Whitehaven

"No issues whatsoever. House is perfect - can't complain about anything!"
Magellan Park, Whitehaven

"Been very impressed with every aspect of the house-buying procedure. This was our first house move for 26 years. A bit daunting, but Story's staff helped us at every point of the journey and we love our new home. Thanks very much!"
Magellan Park, Whitehaven

"I have to say I have not been disappointed and I have now turned in to one of those Story owners who tells everyone about the service and standard of the home. The property is wonderful and finished to a much higher standard and specification than other builders' homes on the market. Everyone who visits comments about how impressive the house is and how the site has character to it. Should I move again, I will certainly look to buying another Story Home. Everyone at your organisation has made moving home an enjoyable and relaxed process. The customer care team has exceeded my expectations and is credit to your organisation. Thank you all for doing what you do in the way you do it. Other organisations could learn a lot from the way you treat your customers."
Summerpark, Dumfries

"Really looking forward to moving in. It couldn't have come quick enough, it was well worth the wait. Everything was pretty much spot on - been in for several weeks and all is good."
Summerpark, Dumfries

"We are very pleased with the home we have bought from you and would highly recommend your development to all. Also the attitude of your staff is excellent they are easy to talk to and have been very helpful with any questions or problems we have had. Thank you for making our move to our new house so stress free and enjoyable."
Summerpark, Dumfries

"Everyone is very helpful and very efficient."
Summerpark, Dumfries

"Professional staff who are a pleasure to do business with. Nothing is ever too much trouble! The quality of the house and the fixtures and fittings is above what we have seen from other developers. All in all we are very pleased with our Story Home, well done!"
Summerpark, Dumfries

"Generally very pleased with our property and service received. Customer Care has been excellent."
Sydney Gardens, Lockerbie

"I have bought a new home from another developer before, and the standard of the Story Homes development is 10/10."
Sydney Gardens, Lockerbie

"Overall a very good buying experience. A well organised company with a quality approach from start to finish. I shall recommend Story Homes."
Sydney Gardens, Lockerbie

"Overall the service was excellent, far better than we were expecting as first time buyers."
Sydney Gardens, Lockerbie

"We have had no difficulties and would certainly recommend Story Homes to my family and friends; they made our moving in day very special and easy because of the good service, which is second to none as far as my partner and I are concerned. Thank you for our lovely new home."
Sydney Gardens, Lockerbie

"The Sales Advisor and Site Manager are fantastic; they helped us with all our queries. It is the best move I have ever made."
Sydney Gardens, Lockerbie

"Buying a Story Home has been very pleasant and stress free. We feel that everyone cares about you as a valued purchaser. The house is fantastic and we know that should we experience any problems your friendly staff are keen to help. We are delighted with our Story Home."
Sydney Gardens, Lockerbie

"All personnel on this site were pleasant and most helpful – nothing was a bother to them. This also included the sub contractor."
The Woodlands, Shotley Bridge