What our customers say

We are rightly proud of the reputation we have! Below are just a few of the recent comments we have received from happy customers!

Customer video

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Customer comments

"I’ve never come across a firm like Story Homes before; I’ve had three new houses, bought from other developers, and I’ve never had service like this. No sooner do I report something, Mark (the Site Manager) is on the doorstep sorting it!!"
Mrs A, Edmondson Close

"Been very impressed with every aspect of the house-buying procedure. Sales staff Carreana and Debbie were excellent - nothing too much trouble. Graham and Duncan have been very helpful and Rachael has also been exceptional. This was our first house move for 26 years. A bit daunting, but Story's staff helped us at every point of the journey and we love our new home. Thanks very much!"
Mr & Mrs Kelly

Both Carreana and Debbie were brilliant throughout the sale of the house. No issues whatsoever. House is perfect - can't complain about anything! - Ms Burns (recent purchaser at Magellan Park, Whitehaven).

"I would like to say Rachael in Customer Care has been wonderful. She is efficient and extremely prompt, everything I have gone to her with has been dealt with immediately."
Ms Howie

"Professional staff who are a pleasure to do business with. Nothing is ever too much trouble! We started looking for a new home whilst living in Spain. Our initial enquiries via Susan were always answered with speed and Susan is an excellent ambassador for Story Homes, a true professional. The Sales office staff at Summerpark are also fantastic. Ann and Fiona have been superb from viewing to moving in and beyond. The Site Managers have also been excellent. The quality of the house and the fixtures and fittings is above what we have seen from other developers. All in all we are very pleased with our Story Home, well done!"
Mr & Mrs Hawkins

"I am impressed with the customer support - the process of selling, buying and moving in. I am also pleased with the standard and build."
Ms Hlanze

"I am very satisfied with my new Story Home. I was aware of the quality of the homes from staying with my sister. I knew I would love my home just from having seen the plans. I love the design of my new home."
Ms Rodgers

"Before moving into our Story Home we dealt with Susan, who could not have been more helpful. We were also very grateful that we were able to put plants into the garden before moving in. Again thank you. We certainly had a very easy move, many thanks to all the team and not forgetting Rachael and Barry."
Ms Peacock

"We have never looked at a Story Home before but when we looked at this apartment it took us 30 minutes to decide to buy. Within 1 hour all was signed and deposit paid – how brilliant could that have been for us? We are so happy after a few days we thought we had been here years."
Mr & Mrs Little

"Very impressed with the quality of our new home - we love it. We would like say a particular thank you to Diane, Duncan & Rachael - very professional, friendly and approachable. Thank you all very much."
Mr & Mrs Mason

"We are delighted with our purchase and the standard of our new home is very good. We have bought new homes in the past and have never been able to just move in without some cleaning. The cleanliness was exceptional which we hugely appreciated. Thank you."
Mrs Fitch

"We would like to say how fantastic your staff were when looking after our house purchase and move. Our new home is first class and our moving in, which is usually such a stressful time, was made much easier and pain free with your help. We are delighted with our new home and would recommend anyone to purchase a Story Home."
Mr & Mrs Smith

"Story Homes and their whole team are excellent, we have had no problems. I can't think of anything to complain about, all the people at Story's we have dealt with are brilliant! Our move has been problem free and we are very happy in our new home. Thank you!"
Ms Kennedy & Mr Mitchell

"We are very pleased with the excellent service we have received from Story Homes and the standard of our new home."
Mr & Mrs Burlison

"We are very pleased with our property. Story Homes staff are very helpful and we would definitely recommend them."
Mr & Mrs Ward

"We have moved to Cumbria due to job relocation and had never heard of Story Homes until we started looking for houses in Cumbria. We found out about Story Homes on the internet, came to have a look, and fell in love with the houses! The value for money is excellent and we are really pleased with our new home. The Sales Adviser was brilliant and helped us all the way through the buying process."
Mr & Mrs Surtees