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Find your new Story Home

Peace of Mind

Our 5 Star service has you covered

Buying a new home can be the most exciting time of your life, but it can also be testing, with decisions to make and paperwork to complete. We are with you every step of the way, from the moment you enter our marketing suite until long after you have the keys.

We’ve got you covered

One of the best things about buying a new build home is the prospect of minimum maintenance and DIY, as everything is brand new to you.* However, should there be any issues, we have got you covered. Purchasing a new build home gives you a level of protection you don’t get buying a second hand home.

Our 5 Star Customer Service explained

After you have moved in, our team, including the Sales and Production teams and our dedicated Customer Service team, will offer you ongoing support for two years. This includes*:

Consumer code

The Consumer Code for Home Builders is in place to ensure that all buyers are:

  • Treated fairly and know what levels of service to expect
  • Given reliable information about their purchase and their consumer rights before and after they move in
  • Have access to speedy, low cost dispute resolution arrangements to deal with complaints

You can access information about the Consumer Code by visiting www.consumercode.co.uk

*Please note the specification relates to the majority of plots, is dependent on housetype design and may vary from development to development. Please check individual plot specification with a Sales Executive, or see a specification guide. 

5 Star Builder

We have been a HBF 5 Star Builder for five years running