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Customer Service Advisor

Current vacancies

Job Title Location Salary Date Posted Closing Date
Customer Service Advisor Newcastle Competitive January 2018

Our business

Story Homes is an award-winning property developer with more than 35 schemes in Cumbria, North West and North East England and southern Scotland. The company was founded in 1987 by Fred Story as Story Construction, which later de-merged to become Story Homes and our sister company Story Contracting. Its head office is based in Carlisle with regional offices in Newcastle-upon-Tyne and Chorley. Renowned for building high specification homes of excellent quality, Story Homes is committed to sustainability and contributing to the communities in which it builds. Story Homes prides itself on delivering exemplary customer service and has achieved a five star Home Builders Federation (HBF) Customer Satisfaction Rating for four consecutive years (2014, 2015, 2016 and 2017).

The company has been consistently recognised in the prestigious UK Property Awards since 2011. In 2017, Story Homes won three awards in the ‘Best Residential Development’ category, with Strawberry Grange in Cockermouth, Oakland Park in Morpeth, and D’Urton Manor in Preston all receiving accolades. Story Homes was also named Housebuilder of the Year at the Insider North West Property Awards 2017.

The company directly employs more than 500 staff, and plans to recruit an additional 50 by the end of 2018. It also operates successful apprentice and graduate schemes, aimed at bringing young talent into the industry.

This year (2017/18) Story Homes hopes to build more than 1000 homes. In 2012/13 the developer built 151 homes, 240 homes in 2013/14, 410 homes in 2014/15 and 565 homes in 2015/16. In 2016/17, Story Homes built more than 800 new homes across its three key regions.

Your Future

We now have an excellent opportunity for a Customer Service Advisor to join our dedicated Customer Service team based in Newcastle. Using your excellent customer service and communication skills, you will provide a high quality after sales service to our customers, answering all customer service contacts in line with set targets and quality expectations.

As our Customer Service Advisor you will co-ordinate the daily workloads of the Customer Service Technicians and the day to day handling, reporting and resolution of customer service queries. This is a demanding role and the ability to prioritise work as well as a high level of attention to detail are essential.

Excellent communication and customer service skills, good working knowledge of IT systems and the ability to work both independently and as part of the wider team are a must.

This is an exciting opportunity for a proactive, enthusiastic and ambitious individual to join a thriving business and play a key part in our ongoing growth and success. At Story Homes, our people mirror the quality of our product and therefore a passion for excellence and a desire to make a real contribution are vital.

We invest in and develop our people as we believe quality people ensure the quality of our homes. In return for the passion and drive you bring, you will receive a competitive salary, market leading bonus, pension, health care and local discount benefits.

Apply Now