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Five Star HBF customer satisfaction rating secured for the fourth year

We have been awarded a five-star rating for customer satisfaction at a prestigious industry award ceremony for the fourth consecutive year. hbf_5_star_2017_cmyk

The annual industry survey – which is the 12th to be carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – saw more than 90,500 surveys sent out to new build customers.

Story Homes received an outstanding satisfaction rate of 92.2% per cent. More than nine in 10 customers said they would recommend Story Homes to a friend.

Steve Errington, CEO of Story Homes said: “Our growth in 2016/17 saw us deliver more than 800 high quality new homes and recruit 190 new employees across our key regions of Cumbria and Scotland, the North East and North West.

“To retain our five-star builder status for another year is a fantastic achievement and a testament to the Story Homes culture and commitment to quality and customer service.”

The award was presented to Story Homes on Wednesday 29 March at an event in London held by the HBF and warranty provider NHBC.

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