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Review of flue protection surrounding gas fires

Recently we contacted all Story homeowners to make them aware of a potential issue linked to some of the chimneys housing gas fires installed in some Story Homes properties. As a precaution, we are undertaking a review of the flue protection surrounding gas fires in all of our properties.

If you haven’t let us know whether you have a gas fire or not you can still advise us of this by filling in the form below*:

*Please note that if you moved into your home after 15 April 2019 you do not need to contact us regarding this.

If you have a gas fire please do not turn it on, or use it until we have carried out an inspection. We will contact you in due course following the completion of the above form. Alternatively you can email us at service@storyhomes.co.uk, call us on 01228 404566 (office hours) or text us on 07781 482974. Please ensure that any correspondence with us includes your name, address, whether you are a tenant or owner, whether you have a gas fire, and the make/model if you do. We have been made aware that a number of customers have experienced an issue with relation to our previously advertised text messaging number. We would like to apologise for any problems you may have encountered. The number to use when texting Story Homes is: 07781 482974.

Please be aware that the issue which has arisen is in no way linked to a gas leak, or to the safety of the gas appliance itself and therefore we have no reason to believe that there is any risk to you and the occupants of your home. Other appliances linked to the gas supply are unaffected by this issue. Please note that electric fires are not affected.