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Customer focus

Every decision we make considers how it meets customers’ needs

  • Identify customer needs and act on them
  • Provide clear, timely and honest communication to customers
  • Positively respond to customers’ requests and set realistic expectations
  • Build relationships with customers to understand their changing needs and adapt our approach accordingly

Zara Mulholland, Graduate Engineer (Cumbria & Scotland)

“As both a customer and a member of staff at Story Homes, I understand how important it is to consider customers at the beginning of the design process. We consider aesthetics and functionality to ensure we deliver the best possible product.”