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Story Homes maintains five-star customer satisfaction rating

March 2023

As well as ‘Gold’ rating from independent researcher In-house and 4.7 stars on Trustpilot

We are delighted to announce that we have been awarded a five-star customer satisfaction rating by leading bodies in the housebuilding industry.

The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm that Story Homes has received a five-star satisfaction rating, with more than nine in 10 customers recommending us to a friend.

In addition to this impressive result, we have achieved a further accolade for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector – receiving a ‘Gold’ rating after 94% of customers said they would recommend us.

Commenting on the announcements, Colin Wood, Chief Executive Officer at Story Homes, said:

“To once again receive five-star builder status and such a high customer satisfaction rating is a fantastic achievement for our business. These accolades reflect our ongoing commitment to providing the highest level of service and communication to our customers.

“I am extremely proud of our team, and these achievements are a result of the hard work and passion shown by everyone at Story Homes – in designing a great product, building homes that people aspire to live in and always trying to do the right thing for our customers.”

Alongside these awards, we have reached a rating of 4.7 stars on Trustpilot; this is an industry leading score and is the highest TrustScore in the ‘Home Builder’ category on Trustpilot. This is a further testament to our commitment to providing excellent customer service.