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Buying guide

Buying a new home is an exciting time as you prepare to start a new chapter in your own story; rest assured we are here to help you every step of the way.

To support you through your purchasing journey, we have created this Buying Guide containing some of the information you need to know for securing your dream Story home.

Start your search or create your account

Our account area allows you to search for your perfect Story home, save your favourite plots and keep track of everything all in one place.

It’s also home to our Kitchen Designer tool, where you can browse our range of stylish kitchen cupboards, worktops, flooring and appliances in a typical 3, 4 or 5-bedroom Story home.

Visit our show homes that are anything but standard.

There’s nothing quite like stepping into a Story show home to envisage how you might live in one of our beautiful homes.

Explore our range of 2, 3, 4 & 5-bedroom house types and find the nearest show home to you.

Find your home

Charlton

Dawson

Harrison

Hewson

Middleton

Butler

Ways to buy

Whether you are a first time buyer, moving home, downsizing or investing, there are a range of ways to buy your dream Story home.

Home Move

Home Move

With our Home Move scheme you can reserve your Story home and we will help to sell your current property.

Part Exchange

Part Exchange

With Part Exchange we could be your guaranteed buyer enabling you to reserve a Story home.

Early Bird

Early Bird

Reserve your dream Story home that has not yet been officially released for sale with our Early Bird scheme.

Deposit Match

Deposit Match

We'll match your deposit by up to 5% so that you can secure your dream Story home.

Green Mortgages

Green Mortgages

Our energy efficient homes are eligible for a green mortgage, where you could access reduced mortgage rates, cashback and higher loans.

Stamp Duty

Stamp Duty

Get clued up on stamp duty and find out how much you will pay on your new home.

Sales Executive Speaking To Customer In The Marketing Suite At Tithe Gardens

Come prepared

In order to reserve a Story home, you must be in a proceedable position.

This means that you will be one or more of the below:

  • Have your current home under offer with a complete chain
  • Be financially qualified with a decision in principle for the purchase price
  • Have the funds to proceed without selling your current home
A happy customer picking a plot in the marketing suite

Reservation

When you make the exciting decision to proceed with purchasing a Story home, our Sales Executive will prepare a Reservation Agreement for your chosen property.

This process will also require a £1,000 deposit.

Find out more
Longton Grange street scene with bench and flowers
A happy customer picking a plot in the marketing suite

Get your house in order

Within 48 hours of reserving your dream plot, you’ll need to instruct a conveyancer to manage the purchase of your new home.

You should also arrange your finances and if you require a mortgage, you should contact your mortgage lender or advisor to proceed with your mortgage application.

Find out more

Peace of mind

Our reputation is firmly built on the quality of our exceptional homes and our high standards of customer service. Before you move in, you’ll be given a comprehensive ‘Home Information File’ that explains everything about your new home and what you can expect from our Aftercare team.

Warranty

Warranty

Our homes come with the 10-year NHBC Buildmark policy which includes deposit protection from exchange of contracts.

After legal completion you will be covered by a two-year builder warranty directly with us, and then eight years of structural defects insurance cover from the NHBC.

Consumer Code

Consumer Code

The Consumer Code is in place to ensure that the buyer of a new build home is protected through each stage of their home buying journey, from pre-contract to home ownership.

Let’s make it official

Exchange of Contracts
(Conclusion of missives in Scotland)

This is the point where contracts are exchanged by our solicitor and your conveyancer, and our agreement to sell the house to you becomes legally binding. Generally, you have four to six weeks from reservation to exchange contracts for your new home.

The contract will be prepared by our solicitor and passed to your conveyancer who is responsible for advising you of its contents. You will also be required to pay the agreed deposit. Your conveyancer will advise you on the importance of the timing of the exchange of contracts in relation to any property you may be selling.

Specification and choices

Depending on the build stage of the home you have reserved, you can start thinking about adding that personal touch.

With our wide range of stylish kitchen cupboards, worktops and Porcelanosa bathroom tiles, as well as an array of upgrades and optional extras, you can really make your new home your own.

Find out more

Quality checks and home demo

Up to two weeks before your legal completion date you will be invited to attend a new home demonstration led by your Sales Executive and Site Project Manager.

This will last around one to two hours, and it is very important you make time to attend this. You will be taken through a comprehensive induction process, highlighting important features about your new home and how to maintain it.

We advise that only the purchasers attend the home demonstration and that children, other family members and pets are not present, as there is a lot of information to take in.

Get the keys

The day you’ve been waiting for.

Once you’ve legally completed, it’s time to collect the keys to your brand-new Story home. Click the button below to find about legal completion and moving into your new home.

Learn more
Customer Support

Customer support

Our expert support doesn’t end when we hand over the keys.

The Site Project Manager will carry out courtesy calls at 7 days and 21 days to see how you’re settling in and resolve any issues or snags.

Following this, our Aftercare team provide dedicated and responsive aftercare for two years after buying your Story home, including an out of hours service, in addition to your 10-year build warranty.

  • 7 day courtesy call
  • 21 day courtesy call
  • 2 years of aftercare support
  • 10-year NHBC Buildmark policy
Aftercare

Don’t just take our word for it, see what our customers say

We’re proud to build high-quality homes designed for modern living, but the real proof comes from our homeowners. Hear first-hand about their experiences by visiting our Trustpilot page, where you’ll find honest reviews from people who’ve made their move with Story Homes.

We recently had a fantastic experience with Jonathan from Story Homes. From our very first interaction, he was incredibly friendly, approachable, and professional.
Beatka August 3, 2026
Michael was a fabulous help and offered support straightaway: very quick and efficient. Michael also said not to think twice before contacting again if we needed anything else.
Emma Miller August 3, 2026
I would like to say a big thank you to Story Homes for your excellent service. I had a problem with my shower chrome tap, and your team came and fixed it quickly.
Mojdeh Lee August 3, 2026
Fiona Ure has been so helpful. Always very welcoming and answers all our questions.
Georgia Gold August 2, 2026
I dealt with Michael from Aftercare on a matter over the last few days and he has been so responsive and helpful that i just wanted to say thank you.
Matt July 29, 2026
We have recently exchanged contracts on our new home at Elmbrook Park with Story Homes, and we couldn't be happier with the experience.
Pauline July 28, 2026
We had such a wonderful experience with Tracey at Story Homes. She was warm, gentle and incredibly friendly, creating a relaxed atmosphere from the moment we met her.
Emily Kirby July 28, 2026
Just had our hand over day for our house on robinson fields, initially we dealt with amber until she went on maternity leave then have dealt with Brooke and Rachel and I must say...
Peter July 27, 2026
Emma was both friendly and professional and exceptionally helpful today when we visited Elmbrook Park. Thank you Emma, we hope to see you again soon. Regards, Helen, David and Katy
Helen Wasilewski July 27, 2026
We have had an excellent experience with Story Homes so far. Rebecca has been friendly, supportive and helpful, keeping us informed at each stage to date with clear explanations...
Loraine Richardson July 26, 2026

*Please note that some of the terminology used on our website differs when purchasing a new home in Scotland; legal completion date is known as date of entry, exchange of contracts is known as conclusion of missives and legal completion is known as settlement.