Terms & Conditions
Story Homes is a trading name of Story Homes Limited. This website is operated by or on behalf of Story Homes Limited. The material contained in this website is provided for information only and neither the provision of such material nor its access by any person shall be deemed to give rise to any commitment or obligation on the part of Story Homes Limited. Story Homes Limited reserves the right to alter the content of the pages on the website, refer the reader to other sites on the web or remove pages from its website at any time without notice. Story Homes Limited makes no representations or warranties of any kind about the availability of the website, the information contained on the website or any information found at any other site on the web accessed by means of this website. The reader must be satisfied that they may lawfully access this website, read the pages or act upon the material contained in the pages. Story Homes Limited accepts no responsibility for unauthorised access or unauthorised actions of the reader.
It is intended that the information on this website is used only by persons resident in the United Kingdom and that the same shall be read and construed in accordance with the laws of England and Wales. In the event of any dispute arising, the courts of England and Wales shall have exclusive jurisdiction to determine such dispute.
Copyright and Trade Marks
No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the copyright owner, except that material may be downloaded, printed or copied for personal use. No alterations or additions may be made to the material on this website. For permission to link to this website from your own, please contact firstname.lastname@example.org.
© Story Homes Limited 2013. All rights reserved.
Story Homes are registered trademarks of Story Homes Limited in the European Community.
Story Homes Limited accepts no liability for the contents of any website operated by a third party which may be accessed via links from this website. Any such links are provided for your convenience only and do not imply that Story Homes approves or recommends the contents of such sites. It is not permitted to create a link to this website without the written permission of Story Homes.
Story Homes Limited accepts no liability for any damage to or viruses that may infect your computer equipment or other access device, software or other property as a result of your browsing or use of this website or your downloading of any material from this website.
Accuracy of information
Story Homes Limited accepts no liability for the accuracy or completeness of the information contained in this website or for any claims or losses of any nature arising directly or indirectly from use of, or reliance on, such information. Any person using this website for any reason whatsoever, or placing any reliance on any of the information contained in this website or any other information accessed through any link or accessed by means of this website does so entirely at their own risk.
Nothing in these terms shall exclude or limit our liability for death or personal injury, fraud or any other liability which may not by applicable law be excluded or limited. Nothing in these terms affects your statutory rights as a consumer.
Artists’ impressions and photographs
Artists’ impressions are drawn from an imaginary viewpoint within an open space and are intended to give an impression of the house design. Photographs are from Story Homes developments across the UK and are intended to show typical street scenes. Neither the artists’ impressions nor the photographs are intended to give an accurate description of any specific property offered for sale, its setting or its surroundings.
These do not show final details of gradients of land, boundary treatments, local authority street lighting or landscaping. We aim to build according to the layout, but occasionally we do have to change house designs, boundaries, landscaping and the positions of roads, footpaths, street lighting and other features as the development proceeds.
The dimensions shown on the floor plans of our homes are approximate: each home is built individually and so the precise measurements may vary from that shown although every endeavour is made to make the dimensions as accurate as possible. We give maximum dimensions that include fitted wardrobes, sloping ceilings, bay windows and any other features.
Please note that all the prices shown on our website are guide prices, which were correct at the time of being published but are subject to change without notice. Please contact the relevant Marketing Suite at the development for accurate price information.
Show homes and e-tours
Please bear in mind that the furniture, soft furnishings and wall-coverings in our show homes are not part of our standard specification. Optional extras have been fitted to the show homes, some of which may be available for your own Story Homes new home. For further information, please contact the relevant Marketing Suite at the development you are interested in.
The specification may be subject to change as necessary and without notice. Any photographs or computer generated images are indicative of the quality and style of the specification and may not represent the actual fittings and furnishings at the development. Specification is not intended to form part of any contract or warranty unless specifically incorporated in writing into the contract. Please refer to the Consumer Code for Homebuilder for further information. Pricing is non-negotiable and subject to change up until you have placed your order and paid for your optional extras. Pricing applies to selected items if you are choosing them for the first time, or upgrading from a lesser specification already included in your new home.
Buyer Assistance schemes
At Story Homes we want your experience of buying your new home to be as easy as possible. That is why we offer various buyer incentive schemes. As these are development and plot specific, please contact the relevant Marketing Suite for details of what type of buyer assistance scheme is available at the development you are interested in.
Incentives are plot and site specific and cannot be used in conjunction with any other offer. Please ask a Sales Executive for advice on which incentives are available on specific plots.
Story Homes 2020 vision is valid for customers reserving between 3rd January and 16th February 2020. Customers will have the choice of two packages when they reserve selected plots on selected developments, packages will be fulfilled when the customer legally completes. For specific package details and T&Cs please speak to a Sales Executive. Cannot be used in conjunction with any other offer. Packages are not covered by the homeowners 2-year warranty and will be organised by NDL Group. Subject to change without prior notice, packages are valid until 31st May 2020, if customers complete after this date NDL group cannot guarantee costs or availability.
Shared Ownership scheme
Figures above are based on 2.75% rent. All properties are leasehold and will be subject to a Building Insurance payment, amount to be confirmed. Management charges to Heylo and Story Homes apply. You must satisfy certain criteria to qualify for Shared Ownership.
We will not pass your personal information to anyone outside our group, except to third parties (e.g. professional advisers, finance providers, estate agents, recommended suppliers etc) for the purpose of providing products, services and/or marketing information to you, and/or for our research purposes or to help us develop our website, products and/or services. We may use your personal data for such purposes. We may also copy this form to relevant third parties.
Only authorised personnel and contractors have access to your personal information. We will aim to keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
We will keep your personal information until such time you contact us to request that it be removed or it is no longer required for archive purposes. We will aim to keep your personal information up to date, but rely on you telling us promptly if your name, address, telephone number or any other details change.
Under the Data Protection Act you have the right to request details of any personal data we may process about you (for which we may make a reasonable charge). Requests should be in writing, enclosing proof of identification (e.g. a copy of your passport or driving licence) or other documentation confirming your name and address (e.g. utility bill) and be addressed to:
Story Homes Limited
Only authorised personnel and contractors have access to your personal information. We will aim to keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will keep your personal information until such time you contact us to request that it be removed or it is no longer required for archive purposes. We will aim to keep your personal information up to date, but rely on you telling us promptly if your name, address, telephone number or any other details change.
6 months mortgage paid
Cumbria and Scotland sites T&Cs: Full details will be provided on request. Subject to availability and evidence of mortgage payments payable during the first 6 months following purchase. Not available in conjunction with any other offer. Offer available on new reservations only. The “mortgage paid for 6 months” payment will be made in full, in one single sum, on legal completion of contracts and will not exceed 5% of the purchase price and is subject to a maximum cash back of £10,000. Story Homes does not offer mortgage advice. We can provide you with a panel of new build mortgage advisers who will be able to provide you with mortgage advice. Price and plot availability correct at time of distribution. Story Homes reserves the right to withdraw this offer at any time without notice. Any promoted Story Homes offer is subject to terms and conditions. Offers are available on selected plots only, are subject to availability and cannot be used in conjunction with any other offer.
5% deposit paid
Cumbria and Scotland sites T&Cs: Story Homes will pay up to 5% of the purchase price of the selected plot, as agreed at point of reservation. To be eligible for the deposit match the customer must be able to prove at point of reservation that they are in possession of the agreed deposit amount and be qualified by a recommended Financial Advisor. The customer must pay the standard reservation charge on their selected plot. Deposit match value will be deducted from total sale price on legal completion. Deposit match is available on selected plots only, and is subject to Story Homes standard terms and conditions. Deposit Match cannot be used in conjunction with any other offer. Story Homes reserves the right to withdraw this offer at any time without notice. Any promoted Story Homes offer is subject to terms and conditions. Offers are available on selected plots only, are subject to availability and cannot be used in conjunction with any other offer.
Part Exchange is available on selected plots and developments only. £500 administration fee will be retained if reservation is cancelled or expires. The value of your property should be no more than 70% of the value of your new Story home. Part Exchange is only available up to a maximum value of £250,000^ for your current property. (^Higher values may be considered depending on the purchase price of a specific plot, please ask our Sales Executive) The property must be under 100 years old and in a good general state of repair. You must provide a Gas Safety Inspection Certificate & NICEIC Electrical Report dated within 6 months as at legal completion. All necessary consents for alterations and/or extensions must be provided to your conveyancer, even if the work was carried out by a previous owner. All carpets, curtains, blinds and light fittings are to remain. Any offer made by us under the Part Exchange scheme is subject to any necessary surveys and reports and is based on a realistic selling price within a six-week period. You must allow reasonable access for viewings of your property. Cannot be used in conjunction with the Help to Buy scheme or any other Story Homes promotion. We may not consider the following: Commercial property or property located in close proximity to commercial properties; property with a history of structural defects requiring a specialist structural report; or which has been rebuilt or underpinned or in an area known to have a history of structural problems; leasehold property where the lease has less than 90 years to run (if there is less than 80 years left on the lease and the owner is able to buy the freehold then the property may be considered); any property that has a limited saleability, this would include flats and one-bedroom properties; property which has a defective legal title or flying freehold; property on unmade/unadopted roads; property that requires excessive repairs or improvement; any property which our valuers advise are unsuitable for Part Exchange; ex council, ex corporation and local authority housing; property which has no NHBC or architects’ certificate where the property is less than 10 years old; property that is subject to an occupancy clause. Part Exchange is subject to Story Homes’ General Terms and Conditions available on our website.
Home Move is available on selected developments/plots and is subject to terms and conditions. You must enter into an Agreement with Story Homes concerning the sale of your existing property, which will include a time period for the Agreement. A sample of our Agreement can be obtained from your local sales office. You agree to Story Homes appointing nominated estate agents who will market and sell your existing property. You agree you will have no control over which estate agents we instruct, or the terms of that appointment. We agree to pay the estate agent’s commission plus VAT for marketing and selling your existing property provided you legally complete on the purchase of a new Story home up to the value of £2,500 plus VAT. You agree not to instruct another estate agent to sell your existing property until our Agreement has ended, that no party is currently negotiating to purchase your existing property and that no introduction has already been made by another party. In the event that any existing contract with your estate agent cannot be cancelled without penalty, or if there is a penalty for dual agency, Story Homes will not be liable for any extra fees as we cannot be responsible for obligations contained in third party contracts. Please note that you will be liable for dis-instructing your existing estate agent and for any abortive costs or dual agency fees according to your contract. You agree to allow reasonable access to your property for viewings and survey purposes and to co-operate fully with our estate agents in their endeavors to market and sell your property. If no acceptable offer is received within the time period set out in the Agreement (usually 4-6 weeks from the start of marketing), we reserve the right to review the sale price of the property and the Agreement. You are liable for 2% of the sale price if we secure you a buyer and you do not reserve a Story Homes property. Open or floating Home Move available on any plot on the open market that is released for sale. The Home Move plot will not be held, if the plot sells then the open Home Move can be moved to another available plot.
Help to Buy: Equity Loan scheme
Help to Buy: Equity Loan is subject to eligibility, terms and conditions. It is available on properties up to a maximum value of £600,000 in England. If you qualify for Help to Buy assistance and you raise a mortgage of at least 75% of the purchase price of your new home from a lender, you can borrow up to 20% of the purchase price by taking out an equity loan secured over your new home from the Government’s Homes & Community Agency (HCA) over a period of 25 years. This equity loan is interest free for the first five years. There is a monthly £1 admin fee. A 5% deposit is required by the lender. More may be required depending upon circumstances and your lender’s criteria.
Help to Buy: Equity Loan scheme 2021-23
Help to Buy: Equity Loan (2021-2023): Eligible homebuyers can borrow 5% to 20% (40% in London) of the market value of a newly built home. Regional property price limits will apply. The equity loan is interest free for 5 years; monthly interest payments start at 1.75% and rise each year in April by the Consumer Price Index (CPI) plus 2%. Pay a £1 monthly management fee from the start. Repay your equity loan at the end of your mortgage or equity loan term, when you sell your home or any time before. The lender, Homes England, secures the equity loan as a second charge on your home. Help to Buy is subject to eligibility, terms and conditions: www.helptobuy.gov.uk. Your home may be repossessed if you do not keep up repayments on your repayment mortgage, equity loan or other loans secured against it.