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Story Homes maintains five-star customer satisfaction rating

March 2022

We have been awarded a five-star customer satisfaction rating by leading bodies in the housebuilding industry.

The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm that Story Homes has received a five-star satisfaction rating, with more than nine in 10 customers recommending us to a friend.

In addition to this impressive result, we have achieved two further accolades for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector.

We received a ‘Gold’ rating after 97% of customers said they would recommend Story Homes, and achieved an ‘Outstanding’ award, which is accredited to those classed as the very best in the industry with world leading customer service.

Commenting on the announcements, Colin Wood, Chief Executive at Story Homes, said:

“To maintain our five-star builder status and improve both our overall recommend score and rating for customer satisfaction is a fantastic achievement for our business. These accolades reflect our ongoing commitment to providing the highest level of service and communication to our customers.

“I am extremely proud of our team and these achievements are a result of the hard work and commitment shown by everyone at Story Homes, particularly given the industry wide challenges that we have faced over the last 12 months.”

Alongside these industry awards, we have also reached a rating of 4.6 stars on Trustpilot. This is higher than the industry average and a further testament to our commitment to providing excellent customer service.