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Customer case study: Luke and Bethany’s seamless move with help from Story Homes’ panel of experts

March 2026

Luke Armstrong, professional footballer for Carlisle United Football Club, and his partner Bethany were looking for a quality new build that felt like home.

They found their perfect match at our Oakleigh Fields development in Carlisle, choosing a Sanderson home that suited their lifestyle and future plans. From the first visit to move‑in day, the couple experienced seamless support from the Story Homes team, making their purchase smooth and stress‑free.

The Sanderson show home at Stonebrook Meadows, Garstang

How did you find out about the Oakleigh Fields development?

We were looking for a quality new build in Carlisle, and Oakleigh Fields immediately stood out. I’d heard great things from a couple of my teammates who had bought Story homes in the past, and I was also aware of the company as a sponsor of the club. The Sanderson home had the space and layout we wanted, and overall, it just felt exactly like what we were after.

How did your journey start with Story Homes?

We visited the on-site Marketing Suite and Amanda, our Sales Executive, was brilliant. She was welcoming and took the time to understand our needs and what we were looking for, explaining all aspects of the process and how she would support us at every step. It was during this first meeting that she introduced us to Damien at WiseOne Mortgages and Watson Ramsbottom Solicitors.

What difference did buying from Story Homes make during the process?

Honestly, it made a huge difference. The on‑site team kept us informed at every stage – from Reservation to Completion and beyond – and were always there to answer questions, no matter how small. You could tell they genuinely wanted us to help and provide a positive experience.

You mentioned using our panel of independent experts – how did that help?

Yes – we chose to work with Damien at WiseOne Mortgages for our mortgage advice, and Watson Ramsbottom as our solicitor. Both were recommended through Story Homes and provided free expert support. Damien helped us secure the right mortgage with patience and clarity, while Watson Ramsbottom made the legal side smooth and stress-free. Having trusted professionals on hand took a huge amount of pressure off us. The whole process was made easy and with seamless support from all.

Now that you’re settled in, how do you feel about your new home?

We’re really happy. Our home at Oakleigh Fields is exactly what we hoped for – spacious, well‑finished, and perfect for our lifestyle. And the whole process, from Reservation to Completion, was much more straightforward than we expected thanks to the team behind us. This has gone past the day we moved in and now if we have any problems, we just contact the Customer Aftercare team who support us with any problem we may have.

Would you recommend Story Homes to friends or family?

Definitely. The combination of a great home and an excellent support team made all the difference. We felt looked after from start to finish, and we couldn’t be happier with the outcome.