March 2020
Along with other businesses in the construction sector, we are continuing to monitor and adapt to challenges faced by the COVID-19 pandemic. Our overriding priority is to quickly implement measures to keep our customers, our employees and subcontractors safe in these challenging and uncertain times.
We have taken the difficult decision to temporarily close our show homes, marketing suites and building sites. Marketing suites will not be open to visitors with immediate effect. Despite community’s secretary Robert Jenrick and cabinet minister Michael Gove stating sites can remain open if safe distancing measures are maintained our building sites will start the closing-down processes from today (24 March 20).
We do however, remain ‘open for business’ through our website and by telephone, both of which are supported by our dedicated Sales Executives and regional teams, who remain contactable and who are on hand to support you. More information can be found on our website www.storyhomes.co.uk. We can also take reservations over the phone should you be in a position to secure your new home.
We encourage you to use the tools on our website, including our latest availability of new homes, their pricing, the ability to download brochures and virtual tours of many of our show homes.
Customers who have bought a Story home and not yet moved in
If you are a customer who has recently purchased a Story home and nearing legal completion, please be assured that we are doing all we can to support you and your moving-in process. Our Sales Executives will liaise with you directly on your purchase.
Customers living in a Story Home
For customers who live in a Story home and are within their warranty period, we want to provide the best aftercare we can for you however, we must suspend all non-emergency calls and appointments until it is safe to resume normal operations in customers’ homes. We will continue to prioritise emergencies and you can continue to contact our Aftercare team on the normal numbers provided.
Thank you for your support
In addition to fully supporting our staff and customers, we recognise that it’s also a challenging time for our subcontractors and suppliers, all of whom are very important to us. We are very proud of the commitment everyone has shown and continues to show in delivering our customers their new homes.
I would like to end by thanking you, on behalf of Story Homes, for your continued support. We look forward to welcoming you back to our show homes and marketing suites soon. On behalf of the team at Story Homes, I want to wish you and your families well and good health.
Best regards,
Fred Story
Chief Executive of Story Homes
