Our Customer Aftercare Team
Our Customer Aftercare team provide dedicated and responsive aftercare for two years after buying your Story Home, in addition to your 10-year build warranty.
Your Home Information File (HIF)* contains lots of useful information about your home, you can view a copy online here. You might be able to find the answer to your question in the HIF, which details what issues are covered by your new home warranty, and those which are the responsibility of the homeowner. You can also find more information directly with your warranty provider,
If you have a question about something in your home, the answer you require may be included in our home demonstration video, which includes information about general home maintenance and how to function things such as the appliances and heating in your home. You can watch it here.
If you still required assistance, however, please use the form below to describe your query and one of our dedicated Customer Aftercare Team will be in touch.
Where your query relates to an issue in your home, please include as much detail as possible to enable us to deal with you query swiftly including location, specific product, when the issue began, and any resulting damage caused. Please attach photos where appropriate/possible.
We also offer alternative options for contact methods shown below.
* please note whilst customers are able to access the most recent HIF online for reference purposes, the version provided at reservation will remain applicable to the purchase of your Story home.