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Recruiting for top Customer Service Managers to maintain industry-recognised excellence

February 2017

As one of only 14 developers in the UK to hold an industry-awarded five star rating for customer service, we are recruiting Customer Service Managers to support our growth.

With a reputation that has been built on the quality of its homes and its high standards of customer service, we are looking for three new managers to lead the customer service teams in our main regions of Cumbria and Scotland, the North East and the North West.

Story Homes has been successful in retaining the Home Builders Federation (HBF) 5 Star Builder award for the in third year running – every year since it was eligible to apply. We were also awarded both Gold and Outstanding accreditations in 2016 by In-House Research, the customer satisfaction research body for the residential property sector.

Following significant investment to develop a market-leading customer journey to both new and existing customers, the new Customer Service Managers will work closely with our production departments and the Group Head of Customer Experience to ensure that customers have their expectations exceeded when they buy their new Story Home.

CEO, Steve Errington, said: “Story Homes is celebrating its 30th anniversary this year and since day one, quality and customer service has been at the heart of everything that we do. The past three years in particular has seen us experience significant growth – both across Cumbria and into our new regions – and we want to ensure that we retain and develop our commitment to an exceptional experience for our customers as we expand.

“Experience in the housebuilding sector is not essential. In fact, we are hoping to attract applicants who have worked with a range of aspirational brands and businesses that are renowned for their commitment to excellent customer service. This is a fantastic opportunity for the right people to help us shape our long terms customer experience strategy and ensure we stay at the forefront of the industry.”

In 2017/18 we plan to build a landmark 1000 homes in the UK, with further expansion into Yorkshire, Cheshire and Scotland.

Steve continued: “In 2016 we invested significantly into new technologies which will help to enhance and tailor each customer’s unique journey with us, from personalised emails to keep customers updated with the build progress of their home, to a product app which helps them to design their dream interiors before they even move in.

“We have also recently appointed a Group Head of Customer Experience and a Quality Assurance Manager who will be focussed on ensuring that our office-based and site-based teams consistently deliver a high quality product and service. There will be a lot of support for our new Customer Service Managers, alongside a lot of scope to influence and introduce new ideas.”

Successful applicants will benefit from a competitive salary, access to a bonus scheme, pension, company care and health care.

For more information about the role and to apply, visit: