“Using WiseOne has benefitted us in so many ways. We had to transfer our old mortgage over to our new Story home and this meant ‘porting’ our mortgage. Our Mortgage Advisor Damien from WiseOne was fantastic at guiding us from start to finish and was efficient in his replies.
“Damien was keen to find the best rate and deal for us and would go to great lengths to secure this. Due to the interest rates in the current climate, WiseOne were often checking that we had the best rate and making sure the deal was right for us, and affordable. The level of service has made a potentially daunting process straight forward and a breeze!”
Paige added: “Damien has been there for us at the end of the phone from start to finish. He was great at communicating with us regularly and we didn’t feel like we had to hassle him – nothing was a chore for him. He has a friendly and calm manner and was very approachable which created a good working relationship.
“This high standard of service has meant that the hassle of finding the best mortgage rate has been taken away from us and made it feel so easy. It hasn’t felt stressful at all, and this is great as Callum and myself both work full time and to have this done for us has made a big difference. We would recommend anyone to use WiseOne and we will be using them again in future.”
Damien Byrne, Mortgage and Insurance Advisor at WiseOne, said: “Using myself and WiseOne allowed Callum and Paige access to their own personal advisor, seven days a week. They had their existing mortgage with Santander and we managed to stay with this provider which allowed them to get their early repayment charge back as they were in a fixed rate deal – this was over £5,000.
He continued: “We did everything over the phone and by email, so the customers didn’t have to take time out of their diary for long appointments. All the way through the application we reviewed interest rates to make sure they secured the best mortgage rate based upon their borrowing needs. We’re delighted to have helped the couple make their move to their dream Story home.”