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Seasonal update for our customers

July 2018

If you live in a Story Home, please read the following information regarding maintaining your garden – from drought to wet weather.

Periods of drought followed by heavy rain is now a common problem in many parts of the country.

As with any new build home, your garden may take a number of seasons to truly establish, particularly if you live in an area which has a more clay like soil. Although we provide the appropriate amount of topsoil to your garden before we lay turf, this alone will not see your turf stay green and healthy – homeowner time, effort and maintenance is key!

The prolonged period of drought will have left your garden and soil particularly dry and hard. It is natural that when spells of rain occur, that the water will pool and puddle in and around your garden as it won’t be able to absorb the amount of water instantly.

It is important to let nature take its course in your garden.

Please note that the soils within your garden are naturally occurring and therefore variable in their characteristics. You should particularly note that clay-based soils are prevalent in this part of the country as are high levels of rainfall. As a result, it is possible that garden areas may become saturated during, and following periods of heavy rain.

Many issues which arise with lawns can be avoided through consistent homeowner maintenance.

Be aware of what your warranty does and does not cover.

Please remember that it is your responsibility to maintain your garden, and that turf would not be covered as a fault under your warranty if it was in a suitable condition when it was laid.

Our warranty does not cover wear and tear, neglect and failure to do the appropriate maintenance. We also cannot cover storms and severe weather conditions, flooding and changes in the water-table level and these should be insured by the homeowner personally.

If you do require any assistance, please contact our dedicated customer service team.

*Please note that Story Homes has placed a hold on the laying of all turf due to the hot weather, ground conditions and risk of a hosepipe ban. If you are due to move into your new home in the very near future, your sales executive will be in touch to update you.

Useful information is also provided by the Royal Horticultural Society via their website at: