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Five-star customer satisfaction rating for Story Homes

March 2024

We are delighted to have been awarded a five-star customer satisfaction rating by leading bodies in the housebuilding industry, as well as securing a rating of 4.8 stars on Trustpilot; an industry-leading score and the highest TrustScore in the ‘Home Builder’ category on the reviews website.

The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm that we have received a five-star satisfaction rating, with more than nine in 10 customers recommending us to a friend.

In addition to this impressive result, we have achieved a further accolade for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector.

We have received a ‘Gold’ rating from In-house after 96% of customers said they would recommend Story Homes. This award highlights our relentless pursuit of excellence and focus on meeting and exceeding the needs and expectations of homebuyers.

Commenting on the announcements, Colin Wood, Chief Executive Officer at Story Homes, said:

“From the raw materials we use to the finished homes we deliver and the service we offer, quality is at the heart of everything we do; so it’s fantastic to be recognised for this by the industry, and most importantly, our customers.

“As a business we strive for continuous improvement with the goal of delivering homes that we are proud to put our names to, and that our customers are proud to call home. Considering the challenging environment within which the industry continues to operate, we are thrilled to have received these accolades which confirm our ongoing commitment to providing the highest level of service and communication to our buyers.”