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Story Homes secures secures HBF five-star customer satisfaction rating and ‘Gold’ award from Inhouse

March 2021

We are delighted to announce that we have been awarded a five-star customer satisfaction rating by leading bodies in the housebuilding industry.

The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm that we have received a five-star satisfaction rating, meaning more than nine in 10 customers would recommend us to a friend.

The 2021 joint survey from the HBF and NHBC is the industry benchmark for customer service and saw more than 76,000 surveys sent out to new build purchasers across the UK. The survey of house builders was launched in 2005 and is a self-completion census distributed to buyers of new build homes. Survey results are published annually in March each year.

Across the entire industry, the overall score for the key question ‘Would you recommend your builder to a friend?’  has improved for a fourth consecutive year – a period over which housing supply has continued to increase significantly.

In addition to this impressive result, we have achieved a further accolade for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector.

We received a ‘Gold’ rating from In-house after more than 94% of customers said they would recommend us, as part of a separate national survey.

Discussing the announcements, Colin Wood, Chief Operating Officer at Story Homes, said:

“To achieve five-star builder status and such a high level of customer satisfaction, especially considering the extraordinary circumstances of the past year, is a fantastic achievement for our business.

“The scores we have been awarded reflect our ongoing commitment to providing the highest level of service to our customers, as well as our tenacity and determination to continue supplying high quality homes throughout the Covid-19 pandemic and beyond.

“I am extremely proud of our team and these accolades are a testament to the hard work and commitment shown by everyone at Story Homes over the past 12 months.”